Mr. Sunny Rahul was the Installer of the ADT System in our new home on October 4, 2013. Mr. Rahul was very professional and so helpful. He answered all of our questions and was so nice. Thank you Gaylord for sending us a great technician.

-Kristin E., Lincoln, CA

We are sending you this email to commend two members of your Gaylord team, Amin Ansari [senior technician] and Bill Seigal [manager].

-Patrick and Marie M. San Jose, CA

George rocked! He was personable, fast and informative. This guy needs a raise! Very happy customer.

-Chad T

I just wanted to take a moment and comment on the professional installation as well as professional attitude that your installer (Jose) portrayed. It was a pleasure so have him in our house and I would recommend both he and your company.

-Bob Denver, CO

Our customer Chad from Evergreen, CO called in and left a message on my voice mail. Chad stated that he was very impressed with you. He stated that you showed genuine concern about his security needs. Chad said you made sure that he was comfortable with his new ADT system and answered all his questions. It is very refreshing to receive these types of messages from customers. Great work Justin! Thank you for representing Gaylord Security Systems in a positive manner.

- Josh Chambers

I can honestly say that I am proud to be an ADT-Gaylord Security customer and I have been more than satisfied with all of the interactions I have had with your employees in the past week from your telephone customer service representatives who explained your services and took my order to the nice young man from Modesto who did my installation yesterday at my home to my email contact with you today. Keep up the great work and Go ADT-Gaylord Security!

-J. Dugoni

My insurance agent (Aaron Johnson) at American Family Insurance referred me to Leilani at Gaylord Security. I was very please to be able to find an ADT monitored security system for my business at such a low rate. The install was not only affordable, but quick and efficient as well. Whenever I have a question the customer service is great. I was so pleased that I had the system installed in my home as well. I recommend Gaylord Security to anyone looking for a quality security system.
Thank you!

-J. Dugoni

In today's society, rarely does a company provide outstanding service and put the customer first. Well, I would like to thank your representative Carlos Watson for demonstrating extraordinary customer service. I was truly dazzled by the whole experience.

Mr. Watson did everything possible to assist me with obtaining the ADT equipment; I was especially impressed that it was no longer about who got the sale but the protection for my home. He demonstrated so much SOUL (service on unbelievable levels). Mr. Watson was wonderful to work with. I was delighted to be on the phone with someone whose knowledge, respect, and sense of humor made this ordeal much less challenging. I was so glad that he was easy to understand and that he was able to explain what caused the problems with the installation and the reason why I could not purchase from Gaylord Securities. Thank you for hiring people like Mr. Watson and having them available to help your customers. He has truly created a fan.
Again, thank you.


I'm writing you this letter to say Thank You for the excellent customer service and product that Gaylord Security provided my agency. For quite some time I had been shopping for an alarm to protect the office and my customer's information. It is something I had been urged to do but kept putting on the back burner. You made the process very quick and easy!

The paper work wasn't as bad as I had imagined and the installation was a cinch. You had everything ready for me to sign, and the billing has been simple ever since... Exactly what you quoted! The installers were here exactly when I had asked for them to show. They took their time to install the security system correctly and were not a distraction to the office. I haven't had an issue with the security system and the entire office picked up on how to use it very quickly.

Again thank you so much for your help! It is very refreshing to be able to get exactly what you were hoping for the first time. I look forward to a long and healthy business relationship!

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